Are the Cups Dishwasher and Microwave Safe?
Microwaving is NOT recommended under any circumstance. As for dishwashers, short and low heat wash programmes are acceptable to use. They are waterproof and heatproof to a degree, but long periods of soaking can still damage the design. This is why you will get the longest lasting design when you hand wash. So the recommendation is: hand-wash!
Last updated: May 14, 2024 07:21
I am interested in the DIY Transfers. How do I apply them to my own dish?
The transfer stickers come sandwiched between two liners to protect it. You apply it by removing the back liner first, rubbing it thoroughly against the surface and then peeling the top liner.
Instructions: Rub your surface clean with a microfiber closs and glass cleaner. Avoid alcohol based detergents for this step.
Peel off the edge of the transfer sticker and trim the backing foil with scissors by 1-2cm (1/2”-1”) so that only a small part of the adhesive is exposed. Carefully place the sticker on the surface of your choice, but avoid applying the adhesive until you are happy with the placement. Once the sticker is in place, you can carefully push down the exposed part of the adhesive. Make sure it goes without wrinkles and press firmly. Then slowly flip over the non-sticky part and peel slowly back the liner even further, apply the exposed parts as you go until the design is fully applied.
Once you are done, press the whole design firmly with your hands or a squeegee, pay extra attention to small parts such as sparkles. It’s better to press too strong than too little! Once that is done, you can peel off the top liner slowly. If you notice that the design is still lifting, press it back in place and try again.
ONCE YOUR DESIGN IS APPLIED, LET IT CURE FOR AT LEAST TWO DAYS! Even better if you can let it cure for a full week before washing it! This is extremely important to ensure that the adhesive is strong enough to give you a long lasting final product!
Last updated: May 14, 2024 07:21
Why do you not ship to my country?
There are unfortunately countries that require immense bureaucratic effort to be allowed to ship parcels, either because you need a separate business registration or a packaging license to ship there which I do not have for those countries.
For UK, I can only ship orders that were made through Etsy - the glass cups will be available on there too in the future, and if you are interested in them, drop me a message while the campaign/pre-order is on and I can give them to you for the campaign price once they’re up on Etsy!
Last updated: May 15, 2024 04:27
How much is shipping for my country?
Shipping cost is
Germany: - 4€ Flat items only (transfers, stickers, postcards) - 6€ (any amount of glasses) EU: - 5€ Flat Items only (transfers, stickers, postcards) - 13€ for up to 8 cups, 18€ up to 5kg USA / Rest of the world: - 6€ for flat items (transfers, stickers, postcards) - 10€ for one cup, +5€ for each additional one, but no more than 25€ (up to 5kg)
Last updated: May 14, 2024 07:21
What happens if my order is damaged?
Contact me immediately, and take many pictures of the damage as well as the packaging (if possible, take pictures of the parcel before you opened it, if it looks suspicious). I will send you replacement. Please open your parcel asap because insurance is only valid shortly after arrival
Last updated: May 14, 2024 07:39
How do I track my order?
Most likely I will ship all orders via DHL/Deutsche Post (tracking number starts with “LF”), and you can track on their website. To US customers I might use USPS Smartmail instead (tracking number is a long string of numbers).
Last updated: June 01, 2024 23:57
My tracking number is not showing any activity
It’s normal that your tracking takes 2-5 days before showing any activities, or between different scans. However if you notice that it gets stuck in a status for longer than a week, please contact me asap! The insurance may expire if it’s stuck on the same date for over a month.
Last updated: May 14, 2024 07:39
When will rewards be shipped?
Likely in the second half of June, after enough people have filled their surveys for me to estimate the final ordering amounts
Last updated: June 06, 2024 09:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.